That suggests that the notorious “system is offline” issue many people are greeted with when visiting a DHA branch might be blown out of proportion and used as an excuse when it is not relevant.
DHA system downtime has often been blamed for significantly disrupting the department’s ID, passport, and other key citizen and resident services.
In response to a question in Parliament earlier this year, former DHA minister Aaron Motsaledi revealed that the department had lost nearly 141,000 working hours between the 2019/2020 and 2022/2023 financial years, primarily due to load-shedding and system downtime.
Comments
Post a Comment